We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of mobilenovelty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.79 out of 5 based on 14 customer ratings
0 reviews
100% of buyers enjoyed this product!
5 stars
( 11 )
4 stars
( 3 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
R***r –
Everything is as always on top. Delivery mega fast. 3 days moscow region. I take the third for a gift. His more than a year. Flight is great. Capacity declared, checked!!! The only thing that the price jumped strongly. I advise both the firm and the store. I took my own for 1600 with a penny. True without charger. The second set with charging 2100 in my opinion was. But now 2830. But i do not regret it. The product is very high quality and tested.
Rated 5 out of 5
S***v –
The whole has come and works.
Rated 5 out of 5
S***y –
Ordered, 30 minutes later knocked on the door, put in hands
Rated 4 out of 5
A***v –
The second time i ordered this model, because for the first time i was very satisfied with the quality and vitality of the battery. However, this time i was in such a hurry to pick her up from the point of self-delivery that i did not bother to look inside and filled the act, where i indicated that i have no complaints. In fact, fried smell when i didn’t see the paper strapping of the box. Inside did not deliver a bag and wires. Communication with the store did not help to solve the problem, because. They are sure that the problem is in the transport company. There are no claims to them, in principle. Overall satisfied, but the sediment remained, next time i will look at the receipt.
Rated 5 out of 5
A***O –
Three weeks delivery from moscow to moscow (((worse still nowhere was. One courier service 007ex handed over to another cse cse.ru. No one explained where the package was. The store offered to know everything on his own. To my requests, this office nikanor answered with letters. The bank itself is whole, but its own outlet is not charged. A week later the lid fell off. Friends, look and dress, and do not repeat my mistake-there are many cheaper. Thank you!
Rated 5 out of 5
Customer –
Veri hood)
Rated 5 out of 5
P***v –
Iphone 5S does not remove from charging. I use the phone actively. And can not plant a jar for 5 days
Rated 5 out of 5
R***v –
Packing is good, it came in time, working condition is excellent thanks
Rated 5 out of 5
V***v –
Chic power bank, however, like everything at vinsic. Sent and delivered very quickly. Seller recommend.
Rated 4 out of 5
Z***k –
Ordered 2 pcs. Work well but at 1 when connecting the charging cable, the front plastic cover together with the cable drops off. We think it’s a barcom, but we did not argue with super glue and voila!
Rated 5 out of 5
Customer –
All hood
Rated 5 out of 5
V***n –
I buy the third one-“checked: min no” everything works, everything is super.
R***r –
Everything is as always on top. Delivery mega fast. 3 days moscow region. I take the third for a gift. His more than a year. Flight is great. Capacity declared, checked!!! The only thing that the price jumped strongly. I advise both the firm and the store. I took my own for 1600 with a penny. True without charger. The second set with charging 2100 in my opinion was. But now 2830. But i do not regret it. The product is very high quality and tested.
S***v –
The whole has come and works.
S***y –
Ordered, 30 minutes later knocked on the door, put in hands
A***v –
The second time i ordered this model, because for the first time i was very satisfied with the quality and vitality of the battery. However, this time i was in such a hurry to pick her up from the point of self-delivery that i did not bother to look inside and filled the act, where i indicated that i have no complaints. In fact, fried smell when i didn’t see the paper strapping of the box. Inside did not deliver a bag and wires. Communication with the store did not help to solve the problem, because. They are sure that the problem is in the transport company. There are no claims to them, in principle. Overall satisfied, but the sediment remained, next time i will look at the receipt.
A***O –
Three weeks delivery from moscow to moscow (((worse still nowhere was. One courier service 007ex handed over to another cse cse.ru. No one explained where the package was. The store offered to know everything on his own. To my requests, this office nikanor answered with letters. The bank itself is whole, but its own outlet is not charged. A week later the lid fell off. Friends, look and dress, and do not repeat my mistake-there are many cheaper. Thank you!
Customer –
Veri hood)
P***v –
Iphone 5S does not remove from charging. I use the phone actively. And can not plant a jar for 5 days
R***v –
Packing is good, it came in time, working condition is excellent thanks
V***v –
Chic power bank, however, like everything at vinsic. Sent and delivered very quickly. Seller recommend.
Z***k –
Ordered 2 pcs. Work well but at 1 when connecting the charging cable, the front plastic cover together with the cable drops off. We think it’s a barcom, but we did not argue with super glue and voila!
Customer –
All hood
V***n –
I buy the third one-“checked: min no” everything works, everything is super.
N***a –
Thank you, asyo ok.
Customer –
All good