We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of mobilenovelty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.94 out of 5 based on 16 customer ratings
0 reviews
100% of buyers enjoyed this product!
5 stars
( 15 )
4 stars
( 1 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
V***e –
Super power bank, very fast
Rated 5 out of 5
F***o –
Excellent power bank. I order a second time. The capacity is real, of course, taking into account all calculations. Ordered 11.11. From a warehouse in russia, took at the post office 23.11.was charged for 65%. I highly recommend both the product and the store.
Rated 5 out of 5
U***h –
I have not yet checked the number of batteries, but everything is very cool. Packed perfectly.
Rated 5 out of 5
D***a –
Thank you very much to the organizer all as always just super and shipping fast
Rated 5 out of 5
M***m –
Delivery on hurray. The store immediately unsubscribed, as he accepted the order, for this would put another star, but there are no more! The courier called in advance for the day. On delivery, i asked you to call half an hour before he arrived. Packed just fine. when turned on, it was charged at 62%, it can be seen in the photo. i will order more from this seller and recommend too! A little did not calculate with dimensions, large, but this is not a minus!
Rated 5 out of 5
A***n –
Package received all super.
Rated 5 out of 5
Customer –
In the kursk region. Six days. I came to the post office. Well packed, everything works, i recommend.
Rated 5 out of 5
A***n –
The fourth time i order powerbank of this manufacturer and never regretted. Everything is fine, the capacity corresponds to the declared. In minsk came in 30 days. Packed in a branded box. Seller recommend.
Rated 5 out of 5
M***m –
I order the second such, quality at altitude. delivery by courier, even brought where i need, and not at the address! Excellent store and quality of the product too. i recommend!!!
Rated 5 out of 5
L***e –
Delivery to latvia month exactly. Everything works.
Rated 5 out of 5
V***k –
Everything is super. Delivery for 3 weeks, straight to the apartment by courier.
Rated 5 out of 5
D***n –
All norms, i take the third, though the price tag has grown from 1300 to 2100 (((
Rated 5 out of 5
V***v –
Match description
Rated 5 out of 5
S***o –
The goods received, as in the description, the capacity to check is not yet, but the power of the recoil current checked yusb doctor-2.4a gives without loss of voltazh, the product is good. charges the phone well, it charges itself for 6 h. i’ll go, then i’ll add a tip.
Rated 4 out of 5
J***e –
product safely arrived on my hand. store did a very fast action. it just only take 5 days to reach my coutry Malaysia. Product is nice. finishing is good. But just only one problem is, this powerbank keep continuing charge you smartphone even your phone battery already in full condition. it’s look like this model is not a SMART model. becase That make the powerbank drain it self.
Rated 5 out of 5
R***s –
As always great, it works perfectly, i asked for a q color they didn’t have in stock and they immediately contacted me to fix it, i ordered it on saturday and it arrived on wednesday, so q the fastest shipping impossible 5⭐For everything
V***e –
Super power bank, very fast
F***o –
Excellent power bank. I order a second time. The capacity is real, of course, taking into account all calculations. Ordered 11.11. From a warehouse in russia, took at the post office 23.11.was charged for 65%. I highly recommend both the product and the store.
U***h –
I have not yet checked the number of batteries, but everything is very cool. Packed perfectly.
D***a –
Thank you very much to the organizer all as always just super and shipping fast
M***m –
Delivery on hurray. The store immediately unsubscribed, as he accepted the order, for this would put another star, but there are no more! The courier called in advance for the day. On delivery, i asked you to call half an hour before he arrived. Packed just fine. when turned on, it was charged at 62%, it can be seen in the photo. i will order more from this seller and recommend too! A little did not calculate with dimensions, large, but this is not a minus!
A***n –
Package received all super.
Customer –
In the kursk region. Six days. I came to the post office. Well packed, everything works, i recommend.
A***n –
The fourth time i order powerbank of this manufacturer and never regretted. Everything is fine, the capacity corresponds to the declared. In minsk came in 30 days. Packed in a branded box. Seller recommend.
M***m –
I order the second such, quality at altitude. delivery by courier, even brought where i need, and not at the address! Excellent store and quality of the product too. i recommend!!!
L***e –
Delivery to latvia month exactly. Everything works.
V***k –
Everything is super. Delivery for 3 weeks, straight to the apartment by courier.
D***n –
All norms, i take the third, though the price tag has grown from 1300 to 2100 (((
V***v –
Match description
S***o –
The goods received, as in the description, the capacity to check is not yet, but the power of the recoil current checked yusb doctor-2.4a gives without loss of voltazh, the product is good. charges the phone well, it charges itself for 6 h. i’ll go, then i’ll add a tip.
J***e –
product safely arrived on my hand. store did a very fast action. it just only take 5 days to reach my coutry Malaysia. Product is nice. finishing is good. But just only one problem is, this powerbank keep continuing charge you smartphone even your phone battery already in full condition. it’s look like this model is not a SMART model. becase That make the powerbank drain it self.
R***s –
As always great, it works perfectly, i asked for a q color they didn’t have in stock and they immediately contacted me to fix it, i ordered it on saturday and it arrived on wednesday, so q the fastest shipping impossible 5⭐For everything