Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mobilenovelty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
receive much earlier than the date fixed by the store all conform to the description I advise you to buy from this seller I wish you success in business
Ordered 11.02.19., received at the post on 27.02.19. Packed well, successfully passed all “tests” during transportation. The product is convenient to use, corresponds to the description. Thank you to the store. Shop recommend. Ordered on 02/11/19., Received in the mail 02/27/19. Packed well, successfully passed all the “tests” during transportation. This product is easy to use, fits the description. Thank you seller. Shop recommend.
Arrived quite quickly, everything suits
I threw my old one away because it didn’t hold the tablet straight, but this one also only stays straight when it stands verticale. As soon as I bent it a little it doesn’t hold.
A beautiful stand)) the second time i already order, the first ordered from another store and it came broken, this came perfect!!! I love her very much))) a little poor quality plastic product but it is tolerable, for such money! In general, i am very happy with my choice and this seller!
Good sturdy quality fast shipping
Delivery is long, but the goods are good-really the right thing! I recommend the product and the store.
Shipping 1.5 months
I recommend that the urun has reached my hand without a dick
expansion of plastic joints via audible clicks, use care when expanding as plastic could snap…provides very stable support for tablet touch activities, such as alarm snooze & notifications check, tablet stays on the stand…14 days for u.s. delivery…pleased with purchase…
nicer than expected
I ordered two stands to both there is the following remark, weakly screwed with a screw lower and upper fixing parts of the stand. The spring that is inside the height and tilt adjuster of the stand can push the cover together with the screw. Having screwed the screw denser, the above situation was no longer repeated. Given the price, there are no more comments on the product. Visually in white color looks not bad.
as in the picture
Too big for my smartphone. I will use for the tablet. Overall satisfied.
Done well. Bottom anti-slip lining. Such compactness in the folded state is a big plus. Delivery is fast.
THE store sent super fast and the product is great!!! My iPad 4 in bed!!! Very good!
Very good. I have buy 4 pieces
Fully corresponds to the description. Delivery to ukraine two weeks. I recommend!
ok, nice thing
Very good support, we can adjust it as we want.
my tablet was falling back/down if holder used on 45 or smaller angle, so as such small angle would be more comfortable forntyping text, but if holder used just for viewing movies or photos, then it’s ok.
The parcel arrived quickly. Quality is average.
We love him very much. We have 2 now.
the product is o.k. but the shipping method not. I ordered this product by registered air mail but needed to wait about 2 month until it finally receive it by regular economic post. to mention, the store offered me the price difference back but I pass this offer because the most important thing for me was the waiting time.